Returns

We thank you for your support and are sorry things didn’t work out! Please see below for our return policy.

  • Return Policy:
    • All purchases have 14 days from delivery date to return for store credit only. Once the 14 days have past, we cannot offer you an exchange.
    • Returns must be received in new condition: unworn, unwashed and with its original tags and packaging.
    • Once your returns have been inspected and processed, you will receive an e-gift card sent via email.
    • All SALE items are FINAL sale and cannot be exchanged.
    • We do not provide pre-paid return labels; all shipping fees must be paid by the customer.  
    • For any damaged, defected or incorrect items, please report it within 3 days of delivery. Please email support@shopdylis.com and include a photo, description of the issue and your order number.
** We recommend using a shipping service that provides tracking information as packages do get lost sometimes. We don’t guarantee that we will receive your returned item.